FAQ's

Getinhours is the leader in Indian e-commerce with maximum online reach and highest credibility. We are the strongest partner to take your products to customers all over India

As a seller, you will set the price of your products.

Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.

Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

Yes. When your products are damaged in transit, you can raise a claim under the Seller Protection Guarantee. The refund depends on the scenario and product.

Anyone selling new and genuine products is welcome. In order to start selling, you need to have the following:

• PAN Card (Personal PAN for business type “Proprietorship” and Personal + Business PAN for business type as “Company”)

• VAT/TIN Number (not mandatory for books)

• Bank account and supporting KYC documents (Address Proof, and Cancelled cheque)

• Minimum of 10 unique products to sell

The following deductions are made from the order item value:

• Commission fee: A percentage of the order item value vary based on vertical/sub-category 

• Shipping fee (calculated on the basis of the product weight, shipping location  )

• Collection fee: This will vary based on order item value and customer payment mode (Prepaid/Cash on Delivery) 

• Fixed fee: A slab wise Fixed fee. This vary based on Order item value

• Service tax (applicable on all of the above components)

During registring, save the details of your pin code and click on the Continue button. You will be notified via e-mail when your pin code becomes serviceable.

Yes, you can raise a claim through Seller Protection Guarantee. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favour.

To sell on Getinhours :

1. Register yourself at seller.getinhours.com

2. List your products under specific product categories.

3. Once an order is received, pack the product and mark it as ‘Ready to Handover’. Our logistics partner will pick up the product and deliver it to the customer.

4. Once an order is successfully dispatched, Getinhours will settle your payment within 7-14 business days.  

Commission fee is a certain percentage of the order item value of your product. It differs across categories and vertical/sub-categories.

We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you'll be asked to include product details such as size, model, color, etc.

Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.

Yes, you can raise a claim through Seller Protection Guarantee. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped an authentic/undamaged product. This will help us close the dispute in your favour.

Here’s an easy example, which illustrates a sample the above calculation:

 

Yes, we are happy to help you at every stage while doing business with us. We help you connect with industry experts for the development of your catalogs. With the help of our catalog partners across India, you can have attractive images and crisp content developed at unbeatable prices.

We have a strong network of best packaging material providers in the industry. We can connect you with them to get good quality packaging material which impresses the customers and ensures your products remain undamaged.

Getinhours has set up a Seller Protection Guarantee (SPG) to protect our sellers against fraud. You can request for SPG claim through the seller dashboard. When the buyer or logistics partner is at fault, you will receive due compensation.

No, Getinhours will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics partner will pick up the product from you and deliver it to the customer.

All payments are made through NEFT transactions (online banking). The payment is made directly to your bank account within the next 7-15 business days from the date of order dispatch. It's 7 business days for Gold Sellers, 12 business days for Silver Sellers and 15 business days for Bronze sellers

Our catalog partners develop high-quality photographs of your products and crisp product descriptions for your product catalog. A good catalog gives your customers a better understanding of your products and helps boost your sales.

You are required to have the following documents:

• PAN Card(Personal PAN for business type “Proprietorship” and Personal + Business PAN for business type as “Company”)

• VAT/TIN Number (not mandatory for books)

• Bank account and supporting KYC documents ( Address Proof, and Cancelled Cheque)

When pricing products on Getinhours, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the Selling Price. For ease of calculation, you can use our Commission Calculator widget once onboarded.

You can register as a seller with only PAN, but you will be eligible to sell only books. If you want to sell any other product, you will mandatorily require a VAT/TIN.

No. Listing of products on Getinhoura.com is absolutely free. Getinhours does not charge anything to you for listing your catalogue online. You only pay a small commission for what you sell.

As a seller, you will set the price of your products.

No. Listing of products on Getinhours.com is absolutely free. Getinhours does not charge anything for listing your catalogue online. You only pay a small commission for what you sell.

Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

The payment will be made directly to your bank account through NEFT transactions within 7-14 business days of dispatching an order. The actual payment period will vary depending on how long you have been selling at Getinhours, your customer ratings and number of orders fulfilled.

After all the required documents have been verified and your seller profile is complete, you can start listing your products and start selling.

You are required to have a minimum of 10 listings ( unique products) to start selling on Getinhours.